TERMS AND CONDITIONS

United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Visa or MasterCard debit and credit cards in AED will be accepted for payment

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE

Cardholder must retain a copy of transaction records and Merchant policies and rules

Access to this website is granted strictly in accordance with these Terms and Conditions. These Terms and Conditions apply also to all orders/delivery requests placed by you through this website or in branch.

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

• Change, add or remove portions of the Terms and Conditions from time to time.

Account policy

By registering an account on our website, you agree to:

• Provide accurate and current information during the registration process.

• Keep your login credentials (username and password) confidential and secure.

• Take full responsibility for any activity that occurs under your account.

Customer using the website who are Minor/ under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

You are responsible for maintaining the confidentiality of your account and password. You agree to:

• Notify us immediately of any unauthorized use or breach of security.

• Regularly update your password and ensure it's strong.

Your privacy is important to us. By creating an account, you consent to the collection, storage, and use of your personal information as described in our Privacy Policy. We are committed to protecting your data and ensuring your information is secure.

If you forget your password or lose access to your account, you can recover it by using the "Forgot Password" feature. We may require you to verify your identity through your registered email or phone number.

Price policy

All our prices are fixed, include 5% VAT and subject to changes without prior notice as the price of most of our products depends on the seasonality, harvest, market conditions. Some prices will be adjusted as per final weight ex: chicken, fish.

Delivery

Orders received before 8pm will be delivered the next day. For orders received after 8pm, deliveries will take place the day after. Unfortunately, orders cannot be cancelled after the cut-off time (8pm). Indeed, it is important to keep in mind that our products are sensitive and need to be manipulated cautiously therefore we limit to the maximum the manipulations of our products. We do not deliver on Sunday.

Payment

Payment terms are either cash, or credit card on delivery, credit card before delivery or by Telegraphic Transfer (TT) / Wire Transfer.

Cash on Delivery (COD) or Credit Card payment is applicable as a payment method for products sold. The customer shall pay the exact invoice amount when it is delivered. The delivery person will not leave the items if no complete payment has been made.

In case of payment by credit card or T/T, if some items are out of stock, we will propose you to deliver the stock when available or to refund you the value of the missing items.

Above AED 2000 "indent" order, we will ask you a deposit of 50%.

Extra care

Fresh produce like fish, meat, fruits or vegetables need to be stored immediately after delivery in the fridge or freezer to guarantee the cold chain and the freshness. Secrets Fine Food's responsibility is to deliver you the freshest products however, the cold chain process should be respected even after delivery.

CANCELLATION POLICY - A customer may cancel their order within 12 hours of placing it. To cancel an order, kindly contact the customer service directly.

REFUND POLICY - “Refunds will be done only through the Original Mode of Payment”. Please allow up to 7 days for the refund transfer to be completed.