Dear Friends, in this unprecedented context, our vigorous cleaning routine and food safety procedures are more meticulous than ever.
To protect our staff and limit outdoor exposure in our premises, temporary, we close our doors to walk-in customers. Our cut-off timing is temporary advanced to 4pm for next-day delivery.
Last but not least, we are facing delays from our suppliers which explains delays in processing your orders. We sincerely hope the situation will get better very soon.
Thank you for your understanding !
Next day delivery in Dubai Every Sunday, Tuesday, Thursday in Abu Dhabi Once a week in other Emirates For order placed before 4pm (temporary measure during Covid confinement)
Free delivery for order above AED 250 Next day delivery in Dubai | Every Sunday, Tuesday, Thursday in Abu Dhabi | Once a week in other Emirates | For rder placed before 4pm temporary during Covid confinement
All our prices are fixed, include 5% VAT and subject to changes without prior notice as the price of most of of our products depends on the seasonality, harvest, market conditions. Some prices will be adjusted as per final weight ex: chicken, fish.
Orders received before 8pm will be delivered the next day. For orders received after 8pm, deliveries will take place the day after. Unfortunatly, orders can not be cancelled after the cut-off time (8pm). Indeed, it is important to keep in mind that our products are sensitive and need to be manipulated cautiously therefore we limit to the maximum the manipulations of our products. We do not deliver on Friday.
Payment terms are either cash, cheque or credit card on delivery, credit card before delivery or by Telegraphic Transfer (TT).
In case of payment by credit card or T/T, if some items are out of stock, we will propose you to deliver the stock when available or to refund you the value of the missing items.
Above AED 2000 "indent" order, we will ask you a deposit of 50%.
Fresh produce like fish, meat, fruits or vegetables need to be stored immediately after delivery in the fridge or freezer to guarantee the cold chain and the freshness. Secrets Fine Food responsibility is to deliver you the freshest products however, the cold chain process should be respected even after delivery.